Bellow Privacy Policy

This policy covers the Bellow app and its website at casa.samwen.com/bellow. It is published by CASA Labs LLC (“we”), which is responsible for the personal data described here. Contact: [email protected].

Bellow records, transcribes, and cleans up your dictation entirely on your Mac. It asks for two macOS permissions:

• Microphone: to record while you hold or toggle the dictation shortcut.
• Accessibility: to type the finished text into the app you are using.

Audio is processed in memory and is not saved. Transcripts are never written to disk, logged, or added to a history.

Bellow’s files are in ~/Library/Application Support/Bellow/: the models, the configuration, and a diagnostic log only your user account can read. The log records timings and errors, never your words, and is cleared every time Bellow starts. Bellow’s preferences (the org.bellow.app domain) hold your settings, the date your trial started, and, once you activate, your license key and purchase email. To remove everything, delete the app, that folder, and those preferences.

Bellow connects to the internet for only three things. None of them carries audio or text you dictated.

During the trial, Bellow makes no license connection at all. Like any web server, Hugging Face and Polar see your IP address and keep their own logs, under their own privacy policies. We do not receive those logs.

Polar sells Bellow as merchant of record. It collects your name, email, billing address, and payment details, and handles tax, receipts, and refunds under its own privacy policy. From Polar we receive your name, email, country, and order details, plus whether your key is active and the names of the Macs it is activated on. We never see your card details.

We use this information only to provide your license, give support, and keep tax records.

The website, the trial download, and the update feed are served from our own server at casa.samwen.com. Like any web server, it keeps access logs: your IP address, the file requested, the time, and your browser’s user agent. We use them only to keep the site running, keep them for about two weeks, and do not share them.

To know how many people visit the site and how many go on to download or buy, the website uses Umami, an analytics tool we run ourselves at analytics.samwen.com. It records the page you viewed, the site that referred you, your browser, operating system, device type, screen size, language, and country, and whether you clicked a download or buy button. It sets no cookies and does not store your IP address. Visitors are told apart by a code that changes every day, so we cannot recognize you from one day to the next or follow you to other sites.

If you email us, we keep your message and our reply to give you support, for as long as your license is active or, if you have none, for up to a year. Bellow never sends us anything on its own. Any diagnostic details reach us only if you put them in an email yourself.

We do not sell, rent, or share personal data, and we do not use it for advertising. We process the data above to fulfill your license (our contract with you), to run and secure the website (our legitimate interest), and to keep tax records (a legal obligation).

We keep purchase records for as long as tax law requires.

You can ask us to see, correct, export, or delete the data we hold about you, or object to how we use it, as the GDPR, the CCPA, and similar laws allow. We will reply within 30 days. To delete purchase data, we may also have to ask Polar to delete it. If you are in the EU or UK, you can also complain to your data protection authority.

Bellow is not directed at children under 13, and we do not knowingly collect their data.

If this policy changes, we will post the new version here with a new date. A change to what leaves your Mac will be announced in the release notes.

Questions or requests: [email protected]